Junior Customer Success Manager & Executive Assistant

Entry-Level Position With a Starting Salary of $40,000 to $45,000

Charge into the dynamic world of Online Reputation Management at Reputation Rhino!

We’re scouting for a Junior Customer Success Manager & Executive Assistant, a high-energy professional who thrives on organization, client satisfaction, and supporting leadership. If you love structure, communication, and making an impact, this hybrid role is tailor-made for you.
**But before you put pen to paper, take a moment to read this entire post to find out HOW to apply.**

ABOUT YOU

You’re the kind of person who turns chaos into clarity. You anticipate needs before they arise and solve problems before they become issues. Your middle name? Proactive.

You thrive in fast-paced environments where juggling multiple tasks is the norm. Whether it’s ensuring a client’s content is published on time, handling executive scheduling, or responding to online reviews, you stay ahead of the game.

Organization is your superpower. You love structure, planning, and checking things off a to-do list. You naturally keep everything running smoothly, making sure no detail is overlooked.

Communication is second nature to you. You know how to connect with clients, executives, and internal teams—ensuring everyone is on the same page, deadlines are met, and expectations are exceeded.

Most importantly, you take ownership of your work. You don’t wait to be told what to do—you see what needs to be done and take action. If you resonate with this, keep reading!

ABOUT US

Reputation Rhino is a titan in the Online Reputation Management industry, and we live by the F.I.T.P.C. code – Fun, Integrity, Teamwork, Positivity, and Customer Service.

We’re a close-knit squad of A-players who work hard, play hard, and aren’t afraid to take initiative. We’re passionate about our team, our clients, and making a real impact. At Reputation Rhino, you’re encouraged to make decisions (and mistakes!). When things go right, expect high fives all around, and when they don’t, we’ll be right there with you to help.

Our clientele includes some of the world’s biggest brands, Hollywood celebrities, politicians, and high-profile executives and entrepreneurs. Featured in Bloomberg Businessweek, Time, Forbes, Newsweek, Fox Business, and more, our extraordinary team of legal, marketing, technology, and PR experts use award-winning strategies to help our clients look their best online.

ROLES AND RESPONSIBILITIES
Junior Customer Success Manager (CSM) Responsibilities
Client Content Management:

  • Send & receive monthly Q&As from clients for content development.
  • Submit content requests per client plan guidelines.
  • Manage article submissions with third-party writers, ensuring timely delivery.
  • Submit articles for internal review and approval before publishing.

ORM Onboarding & Setup:

  • Perform high-detail data entry to create and configure new client projects.
  • Tag and track relevant search results for ongoing ORM monitoring.

Quality Control & Content Publishing:

  • Ensure all client content meets internal quality standards using software and checklists.
  • Submit approved articles to designated publications, follow up with vendors, and monitor deadlines.
  • Review final deliverables for quality, confirm rankings on Google, and update internal systems.

Review Management & Client Profiles:

  • Assist in setting up review management systems and gaining required access.
  • Monitor and respond to client reviews daily across various platforms.
  • Conduct monthly follow-ups with clients for new review lists.
  • Track monthly performance and deliver client reports and updates.
  • Create high-quality client profiles using collected assets, ensuring all deliverables meet internal standards.

Executive Assistant (EA) Responsibilities
Executive Operations & Calendar Management:

  • Manage executive schedules, coordinate meetings, and prioritize time-sensitive matters.
  • Handle email communication with internal teams, clients, and partners.
  • Act as a gatekeeper, managing access to the CEO and filtering information.
  • Ensure leadership is prepared for all meetings with agendas, notes, and key insights.

Project & Task Coordination:

  • Track and monitor key initiatives to ensure deadlines are met.
  • Maintain organized task lists and project updates for leadership.
  • Collaborate with internal teams to execute high-priority projects efficiently.

Administrative & General Support:

  • Assist with internal documentation, reporting, and research.
  • Compile data and insights to support strategic decision-making.
  • Handle light personal assistance for the CEO (minor travel bookings, key scheduling tasks, etc.).

QUALIFICATIONS
Mandatory Requirements:

  • 1+ years of experience in a client-facing, project coordination, or administrative support role.
  • Strong attention to detail and ability to manage multiple priorities effectively.
  • Excellent written and verbal communication skills.
  • Tech-savvy, comfortable using project management tools (Slack, Wrike, Asana, ClickUp, etc.).
  • Ability to work independently in a fast-paced, remote environment.

Preferred Qualifications:

  • Experience in Online Reputation Management (ORM), SEO, PR, or Digital Marketing.
  • Previous experience working remotely in a startup or agency environment.

WHAT WE OFFER

  • Purposeful Work: Be at the heart of client success and executive operations, making a real impact.
  • Remote Flexibility: Work from anywhere in a high-performance, results-driven environment.
  • Career Growth: This hybrid role is designed to expand—your growth is our growth.
  • Competitive Compensation: We recognize and reward top talent.
  • Culture & Community: Join a team that values Fun, Integrity, Teamwork, Positivity, and Customer Service.
  • Work-Life Balance: We believe in respecting personal time while achieving excellence.
  • Benefits: Including optional Health, Dental, and Vision Insurance, a company-paid life insurance policy, 401(k), and Paid Time Off.

HOW TO APPLY

Think you’ve got what it takes to support a high-energy CEO while playing a vital role in client success at Reputation Rhino? Here’s how to join our crash:
Step 1: Click the Apply Now button below and submit your resume along with a personalized cover letter outlining your qualifications and why you’re the perfect fit for this hybrid role.

Reminder: Please refrain from making phone calls. We appreciate your understanding and cooperation.

Reputation Rhino values diversity and is an Equal Employment Opportunity employer. We’re excited to meet candidates from all walks of life who bring unique perspectives and skills to our team.

Apply today to become the trusted right hand of the CEO and a key player in our Client Success team!