Digital Account Manager

**Please Read This ENTIRE post for instructions on HOW to apply**

We are looking for a candidate who loves getting things done and is willing to help with multiple tasks within our company.

We are looking for someone who can stay ahead of deadlines, be aware of and responsive to industry trends, seek new and creative ways to solve problems, demonstrate attention to detail, bring creativity, and have a positive “I can do it!” attitude.

ABOUT YOU

  • No babysitter required. You are a “go getter” that gets the job done.
  • Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
  • You’ve never met a problem that couldn’t be solved.
  • You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
  • You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
  • You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
  • Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
  • You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

Sound like you? Keep Reading!

ABOUT US

Reputation Rhino is an industry-leading Online Reputation Management company.

We live by the credo of F.I.T.P.C. – which stands for or Fun, Integrity, Teamwork, Positivity and Customer Service.

We work hard, play hard, take initiative, and are passionate about our teammates and customers! We believe in celebrating our successes, owning our failures, and learning from both.

Our team is made up of A players who take initiative, solve problems and get stuff done. You will be empowered to make decisions and mistakes. You will get high 5s when they go right and we will work with you when they go wrong.

We have helped thousands of individuals and businesses with their online reputation over the years including some of the largest brands in the world. We advise high-profile individuals including Hollywood celebrities, members of Congress and C-suite executives and entrepreneurs.

We’ve been featured in Bloomberg Businessweek, Time, Forbes, Fox Business, Huffington Post, U.S. News, International Business Times and more.

Reputation Rhino is led by an extraordinary team of experienced legal, marketing, technology and public relations experts who use our award-winning strategies to remove or suppress negative search results and help you look your very best online.

So if you are a self-motivated, smart, creative go-getter who is also multi-talented, colorful, team-oriented and can get behind our F.I.T.P.C credo plus you meet the criteria below; we’d like to speak with you!

Roles and Responsibilities:

Our expectation is that you will take the necessary steps to do what you say you’re going to do and hold yourself accountable for your actions. We understand that not every person is ready for this performance and we appreciate the honesty of those who decide this is not the right place for them.

On the other hand, you’d make an ideal candidate to join this company if you’re willing to commit to following above-the-line principles.

  • Accountability – see it, own it, solve it, do it
  • Respect for others
  • Act now
  • Ask questions
  • Personal ownership and pride
  • Never settle for mediocre
  • Show others you care

Responsibilities:

The Digital Account Manager is responsible for supporting the team with production-level tasks, including reporting and analysis, and helping produce the first draft of major deliverables.

As a Digital Account Manager, you will work on approximately 30-40 accounts and be responsible for studying and mastering Reputation Rhino’s best practices for Online Reputation Management, while gaining an understanding of common SEO tools, such as SerpWoo, Moz, Semrush, AHREFS, Advanced Web Rankings, and more.

The Digital Account Manager should have some prior experience and interest in learning the fundamentals of Search Engine Optimization and Online Reputation Management.

Below is a list of daily responsibilities you would be expected to perform.

  • Sharpening your technical skills in Excel, Google Analytics, and 3rd-party SEO tools
  • Using Google Analytics and 3rd-party SEO tools to create client reports
  • Preparing the first draft of major deliverables, including Client Audits
  • Conducting keyword research
  • Providing page optimization recommendations
  • Initial report creation and providing preliminary insights based on data to account team
  • Managing priorities, multitasking, and delivering high-quality work
  • Keeping current on SEO and Digital Marketing trendsKeep administrators up to date on the success of the clients’ review management campaign
  • Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.
  • Compiling monthly reports with insights and valuable information to WOW the client
  • Publish press releases on behalf of our clients using one of several of our press release distribution platforms
  • Set up, install, and verify google analytics accounts on newly developed websites for clients
  • Set up, install, and verify google search console on newly developed websites for clients
  • Be a SWISS ARMY KNIFE! Help us with daily and monthly tasks when needed. Whether it is learning something new, or leveraging your skills, help us get things done.
  • Posting blogs on WordPress
  • Develop and schedule content for client social media accounts.

Qualifications:

  • We operate on EST time zone. You must be willing to operate during EST
  • This is a remote position. Quality internet connection, functioning computer, and webcam are a must.
  • Minimum of 3 years experience as a PM Associate, account manager or account executive at a digital agency
  • Strong grammar and communication skills
  • Passion for marketing and account management
  • Strong sense of urgency and great time management skills
  • The ability to work independently and manage relationships
  • Experience interfacing directly with clients, customers or agencies
  • Attention to detail is essential.
  • Positive problem-solving Attitude – Enjoy coming to work, helping and working with team members, meeting deadlines, and always finding ways to look at the bright side of things
  • Strong work ethic and business acumen
  • Experience with or ability to quickly learn project management software, such as Slack, Wrike, etc.
  • Ability to manage many projects with various deadlines and meet those deadlines.
  • Maintain a strict level of client confidentiality.
  • Ability to work independently and collaborate effectively with others.
  • Experience working in a fast-paced, results-oriented environment.
  • Creativity
  • Ability to quickly understand the client’s online goals and develop a strategy to create high value content that meets high standards.
  • Ability to manage and regularly surpass client expectations.
  • Organizational Ability – Demonstrates a systematic approach in carrying out assignments
  • Intellectual Ability – Accurately and consistently follows instructions, both verbal and written.
  • Computer Skills – Comfortably and confidently uses a computer, the internet and specialized software (Microsoft Word, Excel, Access, Outlook, etc.)
  • Team Player – like really a team player!

Preferred Qualifications

  • Bachelor’s degree
  • Previous Experience working remotely
  • Experience in online reputation management
  • Basic understanding of Google Analytics
  • Basic understanding of Google Search Console
  • General knowledge of WordPress

**IF YOU DON’T MEET ALL THE REQUIREMENTS ABOVE, PLEASE DON’T APPLY.**

We can offer you:

  • Meaningful work.
  • Remote / Work from home position
  • Competitive pay with opportunities for advancement.
  • A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
  • Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
  • Full benefits, including optional Health, Dental & Vision Insurance. Flexible Spending Account and Paid Time Off
  • To be part of an awesome team with an amazing culture

If you think you have what it takes to join our crash, please follow the instructions below:

Step 1 – visit www.Joinourcrash.com and apply there

**NOTE Do not just apply here or just send over a resume**.

All applicants who want to be considered need to go to join our Crash. and complete the steps there. No phone calls, please.

Thanks for your time – we really look forward to meeting you!

If you don’t complete the steps above, your application and resume will be discarded.

Reputation Rhino is an Equal Employment Opportunity Company. We do not discriminate based on age, race, religion, gender, sexual orientation, disability or veteran status.